 Hi, my name is Kenneth Lee. I practice sincere blogging and I share my most honest reviews and thoughts. What goes around comes around - I believe the effort we put into building certain things will come back to determine the kind of outcome we deserve. This blog serves both make money online (left column) and personal (right) niches. |
Warning: 2,000-word long rant (how I wish I could write this long in finals)!
One of NEC’s engineers is fucking lame and clumsy!!!
I always thought NEC offered very excellent onsite service, because for the first two times they had come to my place to repair my laptop in an incredibly timely manner, UNTIL the third time I called them up to report about the dust that grew inside my LCD.
The dust that grew inside my LCD — and NOT on the surface — had not been little for God’s sake.
It started with only a few dots, which were actually made of dust, and later expanded into hundreds of scattered little dots in the matter of a few months’ time.
The dust had gone to the extend of affecting the visibility of the screen, especially towards the bottom, horizontal part. As I do a lot of graphics with my lappy, the dust was greatly obstructing my view.
I originally called up NEC Penang to report my problem — like how I always did. Jian Shen, the technician who was in charge of my case, had had a hard time understanding my problem as it was a rare one.
He had asked me to take photos of the LCD and sent them to the ASP team, which I did. Later on the same day, he had also told me to directly send my lappy over to NEC Kuching to verify, which I also did.
It took two fucking days for NEC Kuching to be able to investigate on my problem due to two of their ill-mannered and uncooperative staff members (one, or maybe both of whom happened to be the unprofessional telephonist too).
Kelly Umbang, their one and only engineer (I believe) who had been cooperative and nice — albeit the fact that he was a bit too busy — told me he had not been able to take off the dust and that replacement of a LCD would take three days.
I asked why so, and he said there was no stock in the Kuching branch. I told him that by the time the spare part arrived, I would already be in KL.
I asked if he could asked kindly arrange people to go onsite to service for me in KL, he said OK, and I secretly smiled in my heart thinking of the reason why NEC had been so nice to me.
Very premature thoughts!!!
To double confirm my status, I called NEC Penang later to check my service status.
“I’m not aware of such replacement…” Jian Shen said, after which my heart sank a bazillion feet from where Guanyin lives.
Mad, I asked, “But NEC Kuching told me NEC has agreed to replace what?! Why like that? Could you please call NEC Kuching to double check?”
A few hours later, he called to let me know of a bad news: NEC Kuching had denied the replacement of a LCD for my lappy!
This goddamn Kelly. I was cursing so hard in my heart that the rest of the drama might have been karma. Liar liar liar!!!
I remembered very clearly he said the replacement would take three frigging days and now Jian Shen said the former said no such thing?! What the F is it all about?
I was so angry I called up NEC Kuching and practically yelled like a siao at the lazy/irresponsible/ignorant telephonist for the contradiction and mess they had caused.
Then this girl must have lied to me by telling me — because Kelly was busy servicing people’s lappy onsite — that there was no way to contact him until the next day. I got so stupid that I did not ask her for Kelly’s hp number!
Bo pian, have to wait until the next morning to get Kelly to call the ASP team in Penang to verify my case — as requested by Jian Shen. He gave me a call the next morning, to which I understood it was not appropriate for him to call the ASP team in Penang as he was already in contact with the ASP team in KL.
By the way, I trust NEC Penang more than NEC KL because I once called the KL branch and the operator said she would email my problem to the related authority.
But I waited and waited until my buttock grew root and she still have not called. Fucking irresponsible!
So Jian Shen called me later that afternoon and said the management would investigate on my case and that he would inform me once a decision had been made.
Two days without any news from NEC!
Kelly Umbang was very nice as he had called several times (once he even called after working hours) just to ask if NEC KL had made time arrangement with me for onsite service.
I simply said “no” but didn’t tell him other details as I was already very sick of the whole thing. At that time, I bet he did not know anything about the lame investigation matter.
On a Saturday, the second day after I was informed of the investigation thing, I lost my patience and sent NEC the following angry email:
NEC probably worked half a day on Saturday, which might explain why they did not return my email (they are fast in replaying email in my opinion), and it was the same on Sunday.
Monday came. Jian Shen, followed by Queeni from NEC KL called to inform me someone would come over to my place the same day to have my LCD replaced.
Great, I thought. Finally they are doing what they are supposed to do!
Monday afternoon arrived, like very slowly, and Wong the engineer finally showed up. I had to skip a class in the evening while waiting for him to fix my LCD.
BTW I was horribly terrified by his skills because he was fucking clumsy and careless when changing the LCD despite his small size! I thought petite people are generally more careful??
A spanking new LCD was replaced, which immediately did justice to all the waiting, anger, rants and credit I put into calling NEC.
BUT
At the same time he also fucked up the structure of my laptop casing, causing it to be higher than the level of some buttons!
And the bugger pretended nothing had happened somemore! Where got such thing one you tell me??!
Frustrated, I asked him fix the casing for me and it took him two freaking hours before he gave up and told me he needed to send it back to the office for checking.
Where the fuck did this person obtain his certificate har!!?
Fine, I will wait!
The next morning, I woke up early in anticipation of my lappy. And you know what happened?
THIS TIME HE CAME WITH A CRACK ON THE CASING, WHICH IS VISIBLE AT THE HIP OF THE LAPPY!
WHAT DID THIS MOTHERFUCKER DO TO MY LAPPY?!
Engineer superglues the crack for me yet telling me it has been there before!
I was already fuming upon seeing the crack, and when he tried denying by saying the crack had been there, I virtually wanted to smack him!
I was so damn angry I had to tell him I would report the case to NEC Penang (since it is the HQ), which kinda scared him because it would bring down his so-called professionalism. He even asked me twice if I really wanted to report to NEC Penang.
OF COURSE I WANT TO!! YOU THINK I’M SO FREE TO TELL JOKES TO A STRANGER??!
And I got in contact with Jian Shen on the spot. I was so very furious (a bit mempersiasoikan when I think about it) that Jian Shen must have a hard time controlling the situation.
He was nice and assured me that if I would like to follow up anytime, I could contact him.
I also called up NEC KL and ruthlessly complained to Queeni (Wong’s boss or some sort I suppose) the new problem.
Then it came to an agreement that a new set of casing would be compensated in two weeks’ time once it arrived from Japan.
Despite getting a new casing, I was still very mad over the fact that they a renowned international company like NEC actually handicapped up my lappy and was giving me so much trouble!
I was so so so damn angry I had to call several of my friends and family to tell them the drama.
My mom even called back six times that day to follow up the case and asked me not to be so fierce! Very ho chio!
Crazy frog, when contacted, told me not to be so nervous and advised me to check other parts of the lappy first before telling NEC one-off about any possible scars they might have left.
I did what he said, and shockingly found at least five scratches on the newly replaced LCD upon close inspection!
CHANGED A NEW LCD FOR ME, TAKE BACK TO KILANG, AND RETURNED WITH FIVE FRESH SCRATHES ON THE SCREEN!
If I turned my anger into temperature, I bet it would be beyond what the thermometer could measure because even the thermometer would burst of heat lor!
I called Queeni instantly, to whom the first few words I said began with “I am seriously very, very frustrated right now…”
With my very serious tone of voice, I believe she got my message and could sense Tsunami coming.
She quickly convinced me by saying the engineer would come to my place again the same afternoon to replace the LCD.
I wanted to ask her not to send that goddamn Wong to me already but I am already considered very nice and rational lah when I did not do so.
Wong came for a second time, and after having changed the LCD, ANOTHER problem aroused. This time the LCD could not support my lappy’s resolution.
Having dismantled, assembled, re-dismantled and re-assembled my lappy for maybe the 103rd time, it now no longer feels like a lappy already! More like a lego instead! Blame the engineer!
At last he treated the scratches by using some kind of LCD cleanser, so I was still using back the original LCD.
And you think that was is the end of it?
NO.
When I tried turning on my web-cam at night, the icon to the device was missing in My Computer.
When searching for the shortcut icon and double-clicking on it, it said:
Restarted windows to no avail.
But by that time I was already so fed up and tired that I had no more energy left to get angry.
I called that Wong guy personally, and asked him to come and fix it for me the next day. It was due to the detachment of one of the four cables at the screen area.
And now I’m still waiting impatiently for the casing to arrive!
I’m trying not to dramatize this case, but it is already so much a drama. I really can’t help but to express my utmost dissatisfaction!
NEC better do something about its lousy engineers!
p/s: Maybe I sound angry in this entry but it doesn’t mean NEC support is really that terrible. In fact it has been excellent — you can read about my experiences here and here. My changed impression is largely due to some of its employees!
